Charlecotes Returns Policy
Your custom and peace of mind is vital to us.
Shipping / Carriage
Each individual item is professionally packed and insured.
All items can be sent to you by, door to door service Nationwide or Worldwide through our approved, established Couriers and Shippers.
We can provide quotations for any item that you may wish to purchase, if so please email us with your full delivery address plus the item/s of interest and we will email the costs details to you inclusive of insurance.
It is our policy that satisfied customers develop into returning customers and for this reason we strive to create the experience of buying antiques online through our website as pleasurable and reassuring as possible.
Charlecotes only sell quality items and we describe all items in full detail, clearly detailing any restoration or damage.
Our Clients Safe Purchase Guarantee
We provide all of our customers the assurance that if they receive any item they have purchased and are not satisfied for any reason that the item/s can be returned to us.
If you decide to return an item, we do ask that you notify us by email as soon as possible and within three days of purchase.
All item/s must be returned in the same condition as when viewed and purchased on our website, we will then refund the full cost of the item, exclusive of carriage / shipping, no-hassles guaranteed.
Please note the buyer is responsible and liable for all the costs of returning item/s to us using approved packers, shippers, carriage/ delivery and insurance.